Guarantee
Richmond Kettle Company guarantee your kettle, or accessories, purchased on this site for a period of twelve months from the date of purchase on your receipt, or where gift vouchers have been purchased the guarantee will be effective from date of redemption of voucher.
The guarantee will cover any problem resulting from faulty material, faulty workmanship or manufacture. Richmond Kettle Company will repair or replace products at their discretion that are found to be faulty in any way.
Our craftsmen use traditional Edwardian methods to spin each one by hand giving every kettle its own characteristics, and any small blemishes created in the manufacturing processes are described as the kettles DNA, which makes each kettle unique. Where products are purchased from a retail outlet please return to your supplier in the first instance.
If you return the product with your receipt and provided the damage is not due to customer negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to our customers.
This does not affect your statutory rights.